The Ivy Collective Salon & Tattoo Studio

For local users in Cookeville, Tennessee, and the surrounding areas searching within the "Tattoo Shops Near Me" category, The Ivy Collective Salon & Tattoo Studio, located at 5760 TN-111, presents a unique establishment that combines hair salon services with a tattoo studio. You can reach them at (931) 265-0870 or their mobile number, +1 931-265-0870, for inquiries about either hair or tattoo services. It's important for potential clients to be aware that the available reviews present a contrasting view, particularly regarding the hair extension services offered, while also highlighting positive aspects of the salon environment and the owner.

The Ivy Collective Salon & Tattoo Studio distinguishes itself within the context of "Tattoo Shops Near Me" by offering a dual service model, catering to both hair care and body art needs under one roof. This could be a convenient option for individuals seeking both types of services. The salon environment, according to one positive review, is described as "beautiful" and "so relaxing." This suggests that the physical space is aesthetically pleasing and designed to provide a comfortable experience for clients, at least in the hair salon portion of the business.

The owner, Brittni, receives high praise in one of the reviews, being described as "the best of the best." This positive feedback also extends to her team, referred to as "her girls," who are characterized as "all warm and welcoming when you come in." This indicates a friendly and inviting atmosphere created by the staff, contributing to a positive initial impression for clients visiting the salon. The reviewer also mentions a long-standing relationship with Brittni, predating the opening of this salon, expressing unwavering loyalty and stating, "I will never go anywhere else." This strong personal endorsement speaks to the owner's skills and the positive relationships she builds with her clientele.

The positive review further details the relaxing nature of appointments, particularly appreciated by a "mom of 4" who enjoys the "quiet time" for reading and unwinding while her hair processes. This highlights the salon as a potential oasis for busy individuals seeking a moment of tranquility and self-care. The communication and rapport with Brittni are also emphasized, with the reviewer mentioning enjoyable conversations during appointments.

However, it is crucial to acknowledge the significantly negative experiences shared by another customer specifically regarding the hair extensions. This review strongly contradicts the positive portrayal of quality and service. The reviewer states that "The money you pay for hair extensions vs the quality of hair extensions you get is definitely not equal," labeling the "Ivy League" (presumably a brand or tier of extensions offered) as "such a joke" and the entire experience as "SUCH A WASTE OF MONEY." This indicates a severe dissatisfaction with the product relative to its cost.

Furthermore, this negative review details a concerning lack of satisfactory customer service follow-up. The reviewer recounts reaching out to the salon with their concerns and receiving a response about "a bad batch" and a promise to "make it right." However, the reviewer states that they had not heard back from the salon in over two weeks following this initial communication. This lack of follow-through suggests potential issues with customer service resolution and responsiveness to complaints.

Adding to the severity of the negative experience, the reviewer mentions seeking a second opinion from a new salon, whose staff reportedly "couldn’t believe how junky these ‘new’ extensions were." The new salon allegedly stated that the extensions were of poor quality and even resembled "used extensions" provided by The Ivy Collective. This paints a very unfavorable picture of the hair extension product quality and raises serious concerns about the value being offered to customers.

The negative reviewer also critiques the salon's online presence, suggesting that "The media posts make the salon look super professional and like you will get top notch care, but it’s just an aesthetic." This implies a potential disconnect between the salon's marketing and the actual quality of services or products experienced by some customers, particularly in the realm of hair extensions.

Regarding the tattoo studio aspect of The Ivy Collective Salon & Tattoo Studio, there is no specific feedback available in the provided reviews. Therefore, local users interested in tattoo services at this location will need to seek additional information or rely on other sources to assess the quality and professionalism of their tattoo artists and studio environment.

In summary, The Ivy Collective Salon & Tattoo Studio in Cookeville, TN, offers a dual service of hair salon and tattoo studio. Key points to consider based on the customer reviews include:

• Welcoming Salon Environment: Described as beautiful and relaxing, with warm and welcoming staff.
• Highly Praised Owner: Brittni receives strong positive feedback for her skills and client relationships.
• Positive Hair Salon Experiences: At least one client reports consistently enjoyable and relaxing hair appointments.
• Significant Issues with Hair Extensions: Another client reports very poor quality extensions and unsatisfactory customer service follow-up.
• Potential Discrepancy in Marketing: Concerns raised about the salon's online image not accurately reflecting the quality of hair extensions.
• No Feedback on Tattoo Services: The provided reviews do not offer insights into the quality or environment of the tattoo studio.

For local users in Cookeville seeking "Tattoo Shops Near Me" who may also be interested in hair salon services, The Ivy Collective Salon & Tattoo Studio at 5760 TN-111 presents a location with both offerings. However, it is crucial to be aware of the starkly contrasting reviews regarding the hair extension services. While the salon environment and owner receive praise, significant concerns have been raised about the quality of hair extensions and the handling of related customer service issues. Individuals interested in hair services, particularly extensions, may want to proceed with caution and seek further information or consider these reviews carefully. Those interested in tattoo services will need to look for additional reviews or information specific to the tattoo studio within this establishment.