Explore Jewelry at Lovisa in Mall of America

Lovisa

Overview

About

Location

Reviews

Overview

+1 952-246-1895
www.lovisa.com
Shop W270 Mall of America, 60 E Broadway, Bloomington, MN 55425, USA
Hours

Monday 10:00 AM - 8:00 PM

Tuesday 10:00 AM - 8:00 PM

Wednesday 10:00 AM - 8:00 PM

Thursday 10:00 AM - 8:00 PM

Friday 10:00 AM - 9:00 PM

Saturday 10:00 AM - 9:00 PM

Sunday 11:00 AM - 7:00 PM

Lovisa Introduce

For individuals shopping at the Mall of America in Bloomington, Minnesota, Lovisa is a jewelry store located at Shop W270, 60 E Broadway, Bloomington, MN 55425, USA. While the platform category mentioned is "Tattoo Shops Near Me," it is important to understand that Lovisa operates as a retailer of fashion jewelry and accessories. This introduction will objectively present the environment, services (as suggested by the reviews), and features of Lovisa based on the available customer feedback, which unfortunately points to significant issues with customer service.

Based on the provided customer reviews, the environment and atmosphere within the Lovisa store at the Mall of America are overshadowed by negative interactions with at least one employee. One customer recounts being handed a basket upon entering and informed that mall security was monitoring the store via cameras. While this in itself doesn't describe the physical décor or layout, it sets a tone of heightened security awareness. However, the subsequent interactions detailed in the reviews paint a picture of an environment where customers felt targeted and unwelcome.

The services offered at Lovisa are primarily the retail sale of jewelry and accessories. The first review mentions the customer wanting to find a "cheap pair of earrings," indicating that earrings are among the merchandise offered. The second review mentions the customer purchasing "my items," suggesting a transaction involving the sale of jewelry. While the specific range of products (necklaces, rings, bracelets, etc.) is not explicitly listed, it can be inferred that Lovisa offers a variety of fashion jewelry items and potentially other accessories.

Unfortunately, the prominent feature highlighted in the customer reviews is a deeply concerning pattern of negative customer service. Multiple reviewers describe experiences involving accusations of theft and being followed and watched by an employee. One customer details being told their boyfriend needed to put back items he couldn't have taken, leading to feelings of being "extremely profiled and targeted." This experience was further compounded by the employee's continued surveillance and a parting remark that the customer hoped security wouldn't follow them. The reviewer explicitly labels the employee's behavior as "blatantly racist," "rude," and "insulting," expressing surprise that the store remains in business and stating that others have had similar experiences.

Another review corroborates these issues, describing a cashier who announced to every customer the implementation of "extra security measures," including the potential for being followed, having merchandise recovered, and being prosecuted for shoplifting. This broad accusation created an uncomfortable atmosphere where every customer felt implicitly accused of theft. This reviewer's negative experience escalated when the cashier accused the customer's brothers, who were waiting at the store entrance, of stealing items. The customer found this behavior "insulting," and the cashier's attempt to explain only worsened the situation. These reviews collectively paint a picture of significant customer service failures, characterized by accusatory behavior and the creation of a hostile shopping environment.

The provided information does not include any positive features or promotional information for Lovisa at the Mall of America. The overwhelming negativity of the customer reviews overshadows any potential positive aspects of the store, such as product selection or pricing. The focus of the feedback is squarely on the unacceptable and offensive behavior of at least one employee.

Given the severely negative nature of the recent customer experiences detailed in the provided information, it is difficult to offer a positive introduction to Lovisa at the Mall of America. While the store offers jewelry and accessories and is located within a major shopping center, the accounts of racial profiling, unwarranted accusations of theft, and generally rude and insulting behavior from staff are significant red flags for potential customers. Individuals considering shopping at Lovisa may want to take these recent experiences into account. To potentially address these serious concerns, contacting the store directly at (952) 246-1895 or +1 952-246-1895 or visiting their location at Shop W270 Mall of America, 60 E Broadway, Bloomington, MN 55425, USA, might provide further insight or allow for direct communication regarding these issues. However, based solely on the provided reviews, it is impossible to recommend Lovisa as a positive shopping experience within the "Jewelry Store Near Me" category.

Location

Reviews

Jan 13, 2025

Horrible experience. My boyfriend and I went to this store 1/11/25 in the evening to check out the jewelry. We were completely disgusted with how one of the employees treated us. At first, it was fine. An employee handed us a basket and told us that mall security was watching the store through the cameras. We didn't think anything of it because that information didn't pertain to us. Then, at one point, she approached us again and told my boyfriend to put back what he had taken. My boyfriend's hands were full, he was holding our shopping bags from other stores and my jacket. He couldn't have grabbed anything. I was the only one who had been touching anything. So now, my boyfriend and I feel extremely profiled and targeted. We keep shopping for few more minutes because I really wanted to find a cheap pair of earrings, but the employee kept bothering us. She kept following us around and staring at us. Finally she came up to us again and told us that if we leave, mall security would follow us, detain us, and recover the stolen merchandise. We hadn't taken anything. All the jewelry I had picked up went right back on the shelf. She clearly would have seen that from watching us the entire time we were in the store. We leave, not wanting to deal with that blatantly racist woman any more, and she smiles at us and says "I hope they don't follow you." That woman is extremely rude and insulting, and clearly gets off on making innocent customers uncomfortable. I'm honestly surprised this store is still in business. We're not the only ones to experience this.
Jan 01, 2025

Me and my sisters were completely insulted by the cashier. She explained to every customer that they are taking extra security measures. That is understandable. She told every guest in the store that they would be followed by security, their merchandise recovered and the shoplifter prosecuted. She basically accused every customer in the store of theft. As I was purchasing my items she told me that my brothers (who were waiting for me at the entrance of the store) needed to put back the items that they had stolen. I told her that she was being insulting and she actually tried to explain herself. Unbelievable.
Dec 15, 2024

I wish I could give this store a 0 star rating. I went here on 12/14/24 at around 2:00pm with my family. My family was actively shopping while I was holding our shopping bags from previous stores. While they were looking at the ring selection, I noticed a woman standing uncomfortably close to us. It was clear she was getting suspicious of us, so we ensured we came off as approachable and polite. The worker handed us a basket, we replied with a “thank you,” then placed our selected items into the basket. A few minutes later, the worker asked: “are you guys planning to buy the things you keep putting in your pockets?” Dumbfounded, we asked her to repeat her question. Once she repeated what she said, we were all socked to be accused of STEALING. Remember, my hands were full of bags from previous stores and never in my pockets. After this interaction, me and my family were so uncomfortable, we left the store. We did not even purchase the items we were looking forward to buying. I have never felt the need to write a review, but this incident seemed too significant to be ignored. I will be informing my friends and family about this incident. I advise you to not shop there as well. I will forever feel uneasy when putting my hands in my pockets.
Jan 19, 2025

I had an extremely disappointing experience at the Lovisa store on Level 1 of the Mall of America on 1/18/25. My friend and I went in to look at belly rings and were greeted by the employee on duty. We told her we were just browsing, and she acknowledged this and went back to stocking jewelry. As we looked around, the employee stayed uncomfortably close to us and stared at our every move, making us feel very uneasy. Out of nowhere, she muttered under her breath, “I’m going to ask you guys to leave. Have a great day.” At first, we didn’t hear her clearly, so I asked her to repeat herself, and she confirmed that we had to leave. While her tone was polite, this interaction was entirely unwarranted and left us feeling confused. After the incident, I checked the store’s reviews and realized that this wasn’t an isolated experience. This behavior is unacceptable and reflects poorly on the Lovisa brand. I hope the company takes action to ensure customers are treated with respect in the future.
Jan 03, 2025

I cannot believe the sheer audacity of the employees working here. I have previously gotten a piercing here and it went fine, however I visited today and was ushered out due to being accused of stealing, the racism I experienced is awful. I was threatened with having mall cops being called on me after simply walking around for two minutes, I also saw the same thing happen to another black girl which is just abhorrent. Minnesota is known for being nice and welcoming, however this disgusting behavior is wild and if the store would like to remain in the 1960's I recommend they say so at the door!

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Jan 13, 2025

Horrible experience. My boyfriend and I went to this store 1/11/25 in the evening to check out the jewelry. We were completely disgusted with how one of the employees treated us. At first, it was fine. An employee handed us a basket and told us that mall security was watching the store through the cameras. We didn't think anything of it because that information didn't pertain to us. Then, at one point, she approached us again and told my boyfriend to put back what he had taken. My boyfriend's hands were full, he was holding our shopping bags from other stores and my jacket. He couldn't have grabbed anything. I was the only one who had been touching anything. So now, my boyfriend and I feel extremely profiled and targeted. We keep shopping for few more minutes because I really wanted to find a cheap pair of earrings, but the employee kept bothering us. She kept following us around and staring at us. Finally she came up to us again and told us that if we leave, mall security would follow us, detain us, and recover the stolen merchandise. We hadn't taken anything. All the jewelry I had picked up went right back on the shelf. She clearly would have seen that from watching us the entire time we were in the store. We leave, not wanting to deal with that blatantly racist woman any more, and she smiles at us and says "I hope they don't follow you." That woman is extremely rude and insulting, and clearly gets off on making innocent customers uncomfortable. I'm honestly surprised this store is still in business. We're not the only ones to experience this.

Jan 01, 2025

Me and my sisters were completely insulted by the cashier. She explained to every customer that they are taking extra security measures. That is understandable. She told every guest in the store that they would be followed by security, their merchandise recovered and the shoplifter prosecuted. She basically accused every customer in the store of theft. As I was purchasing my items she told me that my brothers (who were waiting for me at the entrance of the store) needed to put back the items that they had stolen. I told her that she was being insulting and she actually tried to explain herself. Unbelievable.

Dec 15, 2024

I wish I could give this store a 0 star rating. I went here on 12/14/24 at around 2:00pm with my family. My family was actively shopping while I was holding our shopping bags from previous stores. While they were looking at the ring selection, I noticed a woman standing uncomfortably close to us. It was clear she was getting suspicious of us, so we ensured we came off as approachable and polite. The worker handed us a basket, we replied with a “thank you,” then placed our selected items into the basket. A few minutes later, the worker asked: “are you guys planning to buy the things you keep putting in your pockets?” Dumbfounded, we asked her to repeat her question. Once she repeated what she said, we were all socked to be accused of STEALING. Remember, my hands were full of bags from previous stores and never in my pockets. After this interaction, me and my family were so uncomfortable, we left the store. We did not even purchase the items we were looking forward to buying. I have never felt the need to write a review, but this incident seemed too significant to be ignored. I will be informing my friends and family about this incident. I advise you to not shop there as well. I will forever feel uneasy when putting my hands in my pockets.

Jan 19, 2025

I had an extremely disappointing experience at the Lovisa store on Level 1 of the Mall of America on 1/18/25. My friend and I went in to look at belly rings and were greeted by the employee on duty. We told her we were just browsing, and she acknowledged this and went back to stocking jewelry. As we looked around, the employee stayed uncomfortably close to us and stared at our every move, making us feel very uneasy. Out of nowhere, she muttered under her breath, “I’m going to ask you guys to leave. Have a great day.” At first, we didn’t hear her clearly, so I asked her to repeat herself, and she confirmed that we had to leave. While her tone was polite, this interaction was entirely unwarranted and left us feeling confused. After the incident, I checked the store’s reviews and realized that this wasn’t an isolated experience. This behavior is unacceptable and reflects poorly on the Lovisa brand. I hope the company takes action to ensure customers are treated with respect in the future.

Jan 03, 2025

I cannot believe the sheer audacity of the employees working here. I have previously gotten a piercing here and it went fine, however I visited today and was ushered out due to being accused of stealing, the racism I experienced is awful. I was threatened with having mall cops being called on me after simply walking around for two minutes, I also saw the same thing happen to another black girl which is just abhorrent. Minnesota is known for being nice and welcoming, however this disgusting behavior is wild and if the store would like to remain in the 1960's I recommend they say so at the door!